ORDERING
Q: How do I place an order? A: Browse our products, add items to your cart, and proceed to checkout. Fill in your details and complete your payment. You will receive a confirmation email once your order is placed.
Q: What payment methods do you accept? A: We accept Visa and Mastercard credit and debit cards.
Q: How does the deposit system work? A: For orders of $20 or more, you pay a $20 deposit at checkout. The remaining balance can be paid by cash on delivery or through a secure payment link sent to your email. You have 7 days to pay the remaining balance.
Q: What happens if I don’t pay the remaining balance? A: If the remaining balance is not paid within 7 days, your order will be automatically cancelled.
Q: Can I pay the full amount at once? A: For orders under $20, you pay the full amount at checkout. For orders $20 and above, the deposit system applies automatically.
SHIPPING
Q: How much does shipping cost? A: We offer free shipping worldwide on all orders.
Q: How long does delivery take? A: Delivery times vary depending on your location. Estimated delivery times are provided on our Shipping & Delivery page. Most orders arrive within 7-21 business days.
Q: How can I track my order? A: Once your order ships, you will receive a tracking number via email. You can also track your order on our website under “Track Order.”
Q: Do you ship internationally? A: Yes, we ship to most countries worldwide at no extra cost.
RETURNS & REFUNDS
Q: Can I return an item? A: Yes, you can return items within 30 days of delivery if they are unused, in original packaging, and meet our return policy conditions. Contact us at support@movesupplier.com to start a return.
Q: How long does a refund take? A: Refunds are processed within 5-10 business days after we receive and inspect the returned item. Your bank may take additional time to post the refund.
Q: What if I receive a damaged or wrong item? A: Contact us immediately at support@movesupplier.com with your order number and photos of the item. We will arrange a replacement or refund at no extra cost to you.
ACCOUNT
Q: Do I need an account to place an order? A: No, you can checkout as a guest. However, creating an account allows you to track orders and view your order history.
Q: How do I reset my password? A: Click “My Account” and then “Lost your password?” Enter your email and you will receive a password reset link.
GENERAL
Q: How can I contact you? A: You can reach us by email at support@movesupplier.com. We respond within 24-48 hours.
Q: Is my payment information safe? A: Yes. We do not store your card details. All payments are processed securely through an encrypted payment system.
